Customer Testimonials
Fantastic customer service and everything was completed in a timely manner. Overall, a very positive experience.
Had a great experience at VW of Duluth - Daniel was prompt, friendly and helpful / always a nice facility to visit, a first class facility.
Everyone there was amazing. Car buying made easy. Will recommend VW to everyone. Malcolm and Tyler had a mess to clean up with my trade in. They did a great job.
They were all very nice and friendly. The area was clean and neat and service was good.
Good communication regarding estimated length of appointment time and keeping updated with any possible changes. Very thorough
Wonderful experience I would recommend them to anybody they were able to get us approved when nobody else got us approved so very impressed
Great experience, stress free, wonderful inviting staff.everyone was very helpful and knowledgeable. Fantastic team.
Great experience with a new vehicle at VW Duluth. Malcolm was great to worth with!
My husband and I did not have an appointment with Volkswagen of Duluth. When we walked in, we were greeted immediately, and Matt was able to set us up with Dave. We were his very first customers, and he did great. Sat down with us, got to know us a little bit and from there was able to find out what we were looking for and what would best fit our family needs. From there set up the test drive. During the drive, Dave was very knowledgeable about the Vehicle and was able to answer all of our questions. The ...
Great place dan and the clan are awesome.
Was a great experience. Everyone was a pleasure to deal with. My initial dealings with the dealership were through the service department and they were fantastic!
Very good experience Pleasant people to deal with. Excellent coffee and treats and TV and good magazines..
I had the best experience on buying a new car, once again after 10 years, myself, and a couple of years for my husband. We always go back to VW of Duluth. Malcolm helped me out this time and the process was so easy and smooth…left so happy with my new car! I traded in my old VW Touareg for a Jetta 2025. I absolutely love it! Thank you!
Best car buying experience I’ve ever had. Keenan and Matthew asked all the right questions and got me into exactly what I needed on the first try, even when I said I didn’t want a Volkswagen! Super friendly staff, transparent (Matthew is still learning and was honest when he didn’t know the answer to my questions❤️), and Andy worked hard to find me a better interest rate even after I agreed to a higher one. Nobody tried to force anything on me and they were all so fun to work with. Highly recommend, even if you aren’...
These people are awesome to work with. I highly recommend going here if you want to work with reliable people. They will go out of their way to put you in a car that you would like.
A positive experience. I had never purchased/chose a car before. Once I walked into VW I knew it was the right fit for me. Tyler & Malcolm were both truly patient, honest, and amazing to work with, there really was no dumb question. Also, one thing that really resonated with me as a single female was the level of respect I received from everybody I have worked with at VW.
They treated us fair and we felt comfortable doing business with them. We’ll be back.
I leased my second vehicle from Volkswagen of Duluth and had a wonderful experience. Malcolm called me around 11:00 AM to let me know there were lease deals this month and I could trade my vehicle early. I met with Malcolm later that day and left with the exact vehicle I wanted a couple hours later.
The staff in the service department are always friendly and helpful in answering my questions. The waiting area is comfy, with a fridge full of water and granola bars. I usually have my small dog with me, and they allow me to let him sit on my lap while I wait. This place rocks!
Very nice fast experience I love the 2024 Tiguan very smooth ride Got to test drive a few others I like this one very nice staff
Disappointed in the cost of services. I understand that good service costs money. I don't like being ripped off for things that cost next to nothing or would be considered a courtesy.
Great service! We love this dealership! That’s one of the reasons we purchased our car here.
VW of Duluth is one of the best dealership I have ever been a part of! The service is top notch and the customer services is AMAZING! 10/10 would recommend if you are looking to buy a new car!!!
Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer!
Personal Service and time spent were optimum . Thank you for service w a smile guys!
Very friendly and helpful staff. Buying a new vehicle here was a very easy process.
Smooth process. Only thing that was negative in a way is the constant texting before the purchase and the constant calling after the purchase. Really “turns” a person off from wanting to purchase a vehicle from there.
They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend.
It's a top-notch dealer. Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video recap. Thank you Dill for the shuttle in the ID.4
My service advisor Dan was outstanding he kept me updated throughout my appointment Would recommend Duluth VW
Tanner was very easy to work with and explained everything so it was easy to see what my next service steps should be.
Excellent and honest service. The staff is very polite and helpful. I had a very comfortable experience.
Everyone there makes you.feel like family. They are all very welcoming. Love that place!!
Very easy and straightforward process which I appreciate. I will buy from them again in the future. Very helpful and friendly sales team. Thank you!
Good working relation for the most part. When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not have to engage with me. I went to service dept., which was already closed, however there was a gentleman washing cars. He told me where to park the car for service the next day. The service advisor was great other than a little more communication would have been nice. I was in no hurry for the car which I told him that, however the following ...
Malcom was easy to work with and actually a lot of fun. Just need to remind him that he still has to go ice fishing. No one at the dealership tried to be pushy to make the deal on the new vehicle.
Great service from Dan and everyone. Communicated great and made the process smooth and easy.
Our family had the BEST experience buying a new Atlas Peak Edition from Jake, and his co-workers Tyler, Serina, and Andy. They were all super helpful and friendly. They listened to our wants and provided great options. We're very happy with the service from Volkswagen of Duluth and will forever be customers.
Tyler & Jake were great to work with. Very happy how everything was handled. Thumbs up!👍👍
Daniel was very professional and did everything to make my first experience with their service department as best as it could be.
Did a great job selling me my 2009 Toyota that still is holding up awesome and even wished me happy birthday almost a year after the fact
Really liked our salesman Malcolm. Did not feel pressured at all, rest of staff was good as well
Great 1st time service experience. Tanner was very friendly and explained everything very well. Thank you!
I recently had the pleasure of working with Dan at Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incredibly knowledgeable, patient, and genuinely committed to resolving the issue with my car. Dan kept me informed every step of the way, making sure I understood what was happening and why. Volkswagen as a company also exceeded my expectations. The level of professionalism and care they showed in handling my car issue was outstanding. They went above and beyond to ensure my ...
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I had a wonderful experience at Volkswagen of Duluth! Jake was knowledgeable, patient, & wonderful to work with! Loving my Tiguan! Thanks again, Jake!
Daniel was fantastic to work with - he listened to my concerns, had the technicians address those concerns, and then clearly enumerated all the maintenance items my vehicle needed and help me prioritize them.
Greet experience from the second we walked on the floor! One month later and we couldn’t be more happy with the overall experience! 10/10 for professionalism and personalizing the experience for us!!
I had a wonderful time with Matthew from VW! We test drove two different vehicles because he thought the second one might be more up my alley…..it was and now it is mine! It was such a good and easy experience and they really worked with me. I 100% suggest anyone to go through this company ❤️
They are also making sure that they are being very helpful and answer all of your questions.
I was on vacation with my 3 kids in Duluth. We were just about to head home to Minneapolis when I noticed my tire pressure light come on. I called VW Duluth and Daniel told me he could get me in for a quick fill and pressure check on the tires. They found a nail in my tire during the check up. They were completely booked with appointments all day, but Daniel said he would be worried about us driving all the way back to Minneapolis, especially with the kids. We had about a 40 minute wait, but Daniel was able to ...
Clean, professional, helpful, listening, good guidance. The service was quick also. Always a good experience.
Service people were very friendly and they did a great job working on my car.
Very friendly and helpful, put my needs first and worked around them to create a good experience
Very helpful and understanding. They got me to exactly what I needed with a stress free and quick process.
Friendly and professional no pressure dealership with great selection and options that met our family's budget and needs.
Dan was amazing. The belt was recently changed but was told it was needed to be changed. Kinda sketchy
Enjoyed scheduling appointment online. Amber was great and service was done timely. Thanks the fifteen word minimum on this survey is stupid.
Getting an appointment was easy, and they finished my car super fast and offered me a car wash!
Dan was extremely thorough, helpful, and professional in handling our repair. The quality of the work is first rate. Thank you!
Always a pleasure to come to a place that makes you feel welcomed. Top notch.
Pleasent, quick and efficient buying experience. Listened to me and worked to fulfill my needs. Highly reccomended.
Work completed on timeline given. Staff were professional and friendly. Bathroom was clean. No issues.
Friendly, helpful and they keep me updated on the progress of work being done on my car.
Service Department people are great. They make appointments to suit my schedule and the courtesy car driver is super! Work is done as promised. Very helpful.
Friendly and helpful in getting me a quick appointment date. Work done on air conditioning was successful.
This was one of the best car buying experiences we have had. Andrew was great to work with and the whole process was fast and painless.
Service was great. I went in for an oil change and they quickly discovered something else was wrong. They called me. Verified the fix was under warranty and took care of the problem. Great experience!
This was one of the best car buying experiences I have had. Staff (Andrew) was top notch, very perfessional and knowledgeable and was very personable to deal with.
Serina had the Bug right out front when we arrived. She met us with open arms and was ready to answer any questions that we might have. The test drive and the closing of the deal went very well. Nice to do business with a person that really cares! She was Johnie on the spot to make sure the repairs would be taken care of for us. Very nice to work with. She made sure we had everything we needed for our ride home(Byron, Mn). Serina is truly a Professional in this business! She is an assist to this ...
Serina had the bug all ready for us & sitting right out front. Cleaned and polished! I like a clean car! Serina met us right at the door with open arms ready to meet us and answer any questions that we might have. The dealership was clean and homey. The staff was friendly and pleasant. After the purchase was made Serina made sure we had everything we needed for our ride back home (Byron, Mn). She already has been in contact with us to make sure we made it home safely. Also made sure that the repair the bug needed ...
Excellent service from VW of Duluth.My issue was resolved and they are top notch service! I will recommend VW of Duluth to my friends if they are in the market for a new car.
VW of Duluth was very prompt and accommodating. We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road!
I recently traded a vehicle in for a 2024 Jetta SE and completed the entire transaction online via email before visiting the Duluth location. Serina took care of me and she was absolutely wonderful. Her emails were professional and timely. I felt taken care of from the first email and meeting her in person was a delight. I don’t think I’ve enjoyed buying a car like this before. The entire process was streamlined and efficient and took just over an hour to complete. I rate them a 10/10 and will be sure to recommend Volkswagen of Duluth and especially Serina. ...
It was a fantastic experience. Best service iv ever had. Even following up with questions got a quick and accurate response. Love VOLKSWAGEN.
Dan did a great job. I wish parts would have been in stock. I am also disappointed that a brand new car wouldneed replacements.
Dan was great taking care of my issue. In fact he got my car annualized, parts ordered and fixed before my service date that was scheduled.
Dan was attentive and what my thoughts were and tried to accomodate. He was good about returning calls
They took care of my needs after we followed up with each other. I was very happy.
Customer service is top notch. From test driving a vehicle, to financing, to service after the purchase, I am very impressed.
very friendly and was able to work around what I was trading in and my budget, will be going back when I need a new vehicle.
I've had nothing but positive experiences with sales staff and service. Great customer service!
Extremely easy to work with. Made the process seamless. Got us in a car and on our way in no time. I would highly recommend working with them.
I'm always pleased with VW service and this was no exception. Everyone is extremely personable and professional and I feel that my Beetle is in skilled hands whenever I bring it here to get serviced. Thanks!
I was pleased that they were able to get my car in as quickly as they did. Service was good and I will return with my car in the future.
Timely and convenient. Friendly service and appreciated the reminder of the current service interval. I am concerned over unknown cause of coolant level
nice and clean and they were prompt they explained the issue and I was in and out good and fast.
Great service. We were very happy with the speed of the whole process. The call updates were great.
It was an great experience visiting VW services of Duluth plus I got to talk to the sales Manager about the 2024 Atlas R line
VW did exactly what I asked them to do and always called to let me know the price and asked if it was okay for them to proceed.
!!STELLAR!! Found the exact vehicle I was looking for! From sales personnel to service techs above and beyond!! Anyone looking for a new or used vehicle I will definitely send to Volkswagen of Duluth! !!STELLAR!!
I bought tires for our Audi SQ5. The service was exceptional. I will go back to them in the future.
Very efficient process, dropped my car off late on Monday with a CEL and was assured by my service rep Amber it that wouldn't be a long time to get my car back. Got a call not even 48 hours later that my car was fixed and haven't had any problems. All around great service from Volkswagen of Duluth
This was without a doubt the best car buying experience I’ve had. Everyone was very professional but with a warm personality. They were easy to talk to, not intimidation at all, which made it easy to ask questions without feeling ignorant. I literally felt that “This was fun” as I walked out the door! Great team and obviously great management. The best advertising!
So smooth, got what I wanted and it has been working out fantastically! Everyone was very nice.
Amazing service from start to end with working on getting my deal done. Cause it wasn’t easy financially but they figured it out and so i appreciate everybody involved.